Privacy Notice

Who Handles Your Inquiry

This website is operated for Ice Commercial Equipment Supply Limited under the ICES brand. Contact info@icesmachine.com with questions about your inquiry or this notice.

Information You Choose to Provide

Only your name and email are required. You may also provide your phone or WhatsApp number, company, preferred ice type and equipment requirements. The form can include a selected model, page language, source page, inquiry entry point and the purchasing topic you selected.

Please share information relevant to your business inquiry. Avoid including passwords, payment-card information, identity documents or sensitive personal information in these forms.

How We Use Inquiry Information

ICES uses the information to respond to your request, discuss product selection and configuration, prepare requested commercial information, and manage any resulting business discussion. Providing an inquiry is not an automatic subscription to a marketing newsletter.

Inquiries are stored in a private ICES inquiry inbox for authorized staff to review and follow up. Retention depends on the business discussion and any resulting commercial relationship. Contact us to request a review, correction or deletion of your inquiry records.

How Website Inquiries Are Stored

Website forms send your inquiry to our own submission service and store it in a private database hosted with Hostinger. A confirmation appears only after the database accepts the inquiry. The ICES team uses the saved contact details to follow up.

When available from a verified hosting connection, we also record the submission IP address and an approximate country for security and inquiry context. An IP-based country is an estimate and does not confirm your actual location. We do not ask you to enter a country to submit the form.

Maps, Videos and External Links

The Contact and About pages include an office-location card. When an interactive Google map is available, it loads after you choose Load Interactive Map. Loading it, or opening View on Google Maps, connects your browser to Google, which may receive technical information such as your IP address, browser information and referring website origin.

Factory and equipment videos use KingswayVideo as well as video files hosted with this website. Third-party video loading or playback connects your browser to that provider, which may process technical information and use its own storage or cookies. External email, WhatsApp and other links take you to their respective services.

Website Session Features

The website uses sessionStorage to remember whether an inquiry or exit message has been shown and to keep a recent inquiry reference and confirmation time. These functional records do not contain your name, email address, phone number or inquiry text.

Form entries can remain in the current page while you close and reopen its inquiry dialog, or while your browser preserves that page in its history. We do not store those entries in localStorage or sessionStorage. Browser autofill and history behavior are controlled by your browser.

Optional Website Analytics

If analytics is enabled on this website, Google Analytics loads only after you allow it. ICES measures public page paths, website language, WhatsApp and email link clicks, and inquiry steps. Names, email addresses, phone numbers, inquiry text, URL queries and fragments are not included in the events we configure. Google may process technical information, including IP addresses for approximate location. Your choice is saved in this browser until you change it in Analytics preferences or clear browser storage. Rejecting analytics does not affect forms or contacting us. A verification-return event records a return from the form provider, not confirmation that an email reached our inbox.

Your Choices and Requests

You can contact us directly by email or WhatsApp, choose whether to load an interactive map, and control cookies or storage through your browser. Blocking third-party features may affect maps or video playback.

If you want to access, correct or request deletion of information in an inquiry, email info@icesmachine.com and identify the relevant correspondence. The rights and requirements that apply can depend on your location and the circumstances of the request.

Changes and Contact

We may update this notice when the website's functions or handling of inquiry information changes. The update date appears above.

Ice Commercial Equipment Supply Limited
Room 219, Lotus Smart Valley Venture Park 1, No.128 Danxia Road, Jingkai District, Hefei City, Anhui Province, China
info@icesmachine.com